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chillacy 7 hours ago [-]
This looks more like "Human working at airline accidentally pasted their copilot prompt into whatsapp"
cwillu 10 hours ago [-]
I hate how every support tool now has an additional “escape the llm” minigame at the start.
Sohcahtoa82 6 hours ago [-]
To be honest, I'm actually slightly sympathetic with the companies here.
My brother used to do tech support for XBox Live. He said that 80% of his calls were password reset requests, something that everyone can easily self-service, yet some people insisted on speaking with a human for it.
And it's not like the work flow was any different. He'd just get their username or e-mail and trigger the password reset e-mail, and they were happy and that was the end of the call.
I was at my father-in-law's place once and overheard him calling his cable company to pay his bill when he could have done it online in a fraction of the time.
Sure, there are people with weird edge cases that definitely need a human, and you should be able to get one when you need it, but I forgive them for making it slightly difficult when so many people insist on a human when they don't.
cwillu 2 hours ago [-]
Except that the same shit happens on ubereats/instacart/doordash driver apps where basically everything is self-serve except for a few critical interactions which basically always require a human. I can assure you no driver wants to talk to a human instead of pressing the button in the app. Still have to go through the same “no, it's not that, please connect to a human. No, it's not that either. No, you're not helping, please get a human agent” every time something unusual happens.
ddellacosta 9 hours ago [-]
Seriously. Ran into this with Tincan's support text line when I failed to receive the account initialization email to my provider...was immediately launched into LLM nonsense which I bailed out of until a few hours later when a real human finally texted me back. To add insult to injury, it turned out they couldn't figure out how to send emails to my small, obscure email provider, called 'fastmail' (/s) and insisted I use a different account. One failure after another with them.
In a way I found it useful because it showed me right away that they aren't really a serious business and I was able to cancel our account before the free trial was over.
(It also turns out that their base product is more or less a standard VoIP phone that is fairly easy to set up yourself for far cheaper...but I digress)
joe_mamba 10 hours ago [-]
Phone support robots had the same "escape the tree" game. You could usually bypass it and get to a human employee by spamming the zero 0 key.
jmholla 9 hours ago [-]
Yea. A lot of them grew wise to this and just hung up on you. Some had no way to get through the tree to a real person. Or, the real person couldn't do anything (e.g., Public Storage).
tomjakubowski 9 hours ago [-]
CVS Pharmacy has started rolling out an "AI assistant" phone tree with no apparent way to get to a human.
joe_mamba 9 hours ago [-]
Maybe if you use a lot of profanities and threaten to cancel your subscription?
cucumber3732842 9 hours ago [-]
Their old school phone tree didn't either. You had to pretend to be irate.
My brother used to do tech support for XBox Live. He said that 80% of his calls were password reset requests, something that everyone can easily self-service, yet some people insisted on speaking with a human for it.
And it's not like the work flow was any different. He'd just get their username or e-mail and trigger the password reset e-mail, and they were happy and that was the end of the call.
I was at my father-in-law's place once and overheard him calling his cable company to pay his bill when he could have done it online in a fraction of the time.
Sure, there are people with weird edge cases that definitely need a human, and you should be able to get one when you need it, but I forgive them for making it slightly difficult when so many people insist on a human when they don't.
In a way I found it useful because it showed me right away that they aren't really a serious business and I was able to cancel our account before the free trial was over.
(It also turns out that their base product is more or less a standard VoIP phone that is fairly easy to set up yourself for far cheaper...but I digress)